My device was lost or stolen
Share
Copied
If your device was lost or stolen, you should take the following steps to make sure that no one can use your LINE account.
Transfer your LINE account, or create a new one
Please do one of the following to prevent your LINE account from being used on your lost or stolen device.
Transfer your LINE account
To transfer your LINE account, refer to the following Help article that matches your situation.
Create a new LINE account with the phone number registered to your account
Be advised
- If you create a new account, any paid items, chat history, friends, groups, and data for related services (including your LINE Pay balance, manga, and games) that you had will be deleted.
- Once this data is deleted, it cannot be restored.
Refer to Creating a new LINE account.
If you cannot transfer your account or create a new one
Contact your mobile service provider
Please contact your contracted mobile service provider and let them know that your device was lost or stolen.