I can't send/receive messages
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If you cannot send or receive messages, it may be due to your network connection and settings, or the status of your LINE account. Please see the following information.
I can't send or receive messages
Sometimes it may take a while for a message to appear after you receive the notification. There may also be an issue with your network connection or restrictions on your network speed. Please try the following troubleshooting tips.
- Check and disable any restrictions on your network speed.
- Try again in an area with a stable network connection.
- Turn your 4G/5G/Wi-Fi connection off and on again.
- Try using a different network connection from the one you're having issues with. If you're having issues on a 4G or 5G network, switch to Wi-Fi or vice versa.
- If you're having issues on a specific Wi-Fi network, please check your Wi-Fi settings. If you have any questions about how to check your settings, please contact your Wi-Fi device manufacturer.
I can't send messages
- If the other user hasn't added you as a friend, they may have the Filter messages
setting turned on. If so, please ask them to tap the Home tab
>
> Privacy, turn off Filter messages, and add you as a friend. - The other user's LINE account may have changed (e.g. due to changing devices). We can't provide details about the state of another user's LINE account for security reasons.
- Your use of the service may have been suspended due to a violation of our Terms of Use.
I can't receive messages
- You may have the Filter messages setting turned on. If you have the Filter messages setting turned on, you won't receive messages from users that you haven't added as friends.
- Your use of the service may have been suspended due to a violation of our Terms of Use.
If the issue persists after you've checked everything above, try the solutions in General solutions for issues with LINE (e.g. not starting or crashing).