I suddenly became unable to use OpenChat
Share
Copied
Important: OpenChat is only available in Japan, Taiwan, and Thailand.
If you're suddenly unable to use OpenChat, your use of the service may have been suspended for violating the Regulations for Prohibited Acts in
OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The above links are provided in the respective languages of the applicable countries.
To determine if your account might be suspended, check for any system messages displayed in the app and whether the messages you send are delivered successfully.
Be advised
- If the suspension period is seven days or less, even if you contact us, the suspension will likely be automatically lifted before we complete our investigation. We ask that you wait until the suspension is lifted.
Topics covered
Situations where you may be suspended
Your use of OpenChat may be suspended if any of the following apply to you.
- You see a message saying "Your account has been suspended for violating OpenChat regulations."
- You cannot send messages in all OpenChats.
- You cannot create new OpenChat groups or notes.
Useful info
- If you cannot send messages in some chats, it may be due to a temporary issue with the app.
- See General solutions for issues with LINE (e.g. not starting or crashing).
How suspensions work
If you violate the Regulations for Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use
(Taiwan and Thailand), you will be notified of the reason for the suspension, and your account may be temporarily suspended.
Note: The above links are provided in the respective languages of the applicable countries.
The suspension can last for periods such as a few hours, a day, a week, or 30 days. Typically, the suspension is lifted within a week, even if the duration isn't specified in the notification.
Note: Depending on the nature of the violation, suspensions may last longer than a week.
Main prohibited activities
The main prohibited activities that constitute violations are as follows. For more
details, see the Regulations for
Prohibited Acts in OpenChat (Japan) or the LY Corporation Common Terms of Use (Taiwan and Thailand).
Note: The above links are provided in the respective languages of the applicable countries.
- Posting personal information
- Engaging in defamation or using excessively critical language
- Making discriminatory statements or engaging in hate speech
- Infringing on intellectual property rights, privacy rights, portrait rights, etc.
- Threatening suicide, self-harm, or harm to others
- Posting child pornography or engaging in actions that endanger minors
- Posting content that is obscene, violent, or generally considered offensive by the public
- Using the service for the purpose of finding people to meet up with in person
- Engaging in activities that violate the law or could lead to violations
- Spreading or disseminating clearly false or misleading information
- Impersonating others
- Engaging in activities that pose cybersecurity risks
- Disrupting service operations (trolling behavior)
- Engaging in activities for the purpose of commercial advertising
- Engaging in any other actions deemed inappropriate by our company